Stale Waiting Process

This tutorial explains step by step how packages stuck in the Waiting status for a long time are moved to Stale Waiting, how reservations are managed, cancellations are handled, and how packages can be moved to Delivered status.

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1. Moving Packages to Stale Waiting

Purpose:

Automatically move packages that have been in Waiting status for a long time to Stale Waiting, allowing the brand to handle the subsequent process.

Steps:

1.1 Configuration

• The MARK_STALE_WAITING_PACKAGES_DAY variable in Application Settings defines the reference for moving packages to Stale Waiting.

• Default value: 15 days

  • Packages that have been in Waiting status for 15 days or more will be marked as Stale Waiting.

• This value can be updated according to operational needs:

  • Example: For longer operational timelines, set to 20 days.

1.2 Runtime

• A nightly automated task runs at 03:00 AM.

• The task checks all packages in Waiting status and identifies those that have been waiting equal to or longer than MARK_STALE_WAITING_PACKAGES_DAY.

• These packages are automatically moved to Stale Waiting status.

1.3 Reservation Management

• All reservations for packages moved to Stale Waiting are automatically cancelled.

• This frees up inventory and leaves the package handling to the brand.

Note: This step does not require manual intervention; the automated task handles all cancellations.

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2. Cancellation of Packages in Stale Waiting

Purpose:

The brand can manage Stale Waiting packages in Omnitron through partial or full cancellation.

2.1 Partial Cancellation

• Steps:

  1. The first package in the Stale Waiting package is fully cancelled.

  2. For products not cancelled in Omnitron, a new package is created at the same location.

  3. The new package is started in Stale Waiting status and the process continues under the brand’s control.

Example Scenario:

• Package contains 10 products, 4 are cancelled → Remaining 6 products are placed in a new Stale Waiting package.

2.2 Full Cancellation

• Steps:

  1. All products in the package are cancelled.

  2. The package process is fully terminated.

Example Scenario:

• Package contains 5 products, all are cancelled → Package is completely closed.

Note: Full cancellation does not create a new package; the process stops entirely.

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3. Moving Packages to Delivered

Purpose:

If requested by the brand, packages in Stale Waiting can be moved directly to Delivered status without any intermediate state.

Steps:

1. Execute the Deliver The Package command in Omnitron.

2. The package moves directly to Delivered without going through any intermediate status.

Notes:

• This allows Stale Waiting packages to be marked as delivered quickly.

• Can be applied based on brand request.