> For the complete documentation index, see [llms.txt](https://docs.akinon.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akinon.com/tutorials/oms/packaging-refusal-reasons.md).
# Packaging Refusal Reasons
This tutorial provides instructions on how to add or edit a packaging refusal reason within the OMS screens. Packaging refusal reasons are essential for managing packaging orders with customized explanations.
## Step 1: Access Packaging Refusal Reasons​
* To add a new packaging refusal reason, start by selecting the **Settings** tab under the Akinon OMS menu.
* Next, click on **Packaging Refusal Reasons**.
* Click on the **+New Packaging Refusal Reason** button to add new packaging refusal reason.
* To edit an packaging refusal reason, follow the same steps to access **Packaging Refusal Reasons** under the **Settings** tab. Select the reason you want to edit from the list and proceed to its details.
## Step 2: Define Packaging Refusal Reason​
* The predefined packaging refusal reasons are used to decline packaging orders, with the option to provide customized reasons as needed. To add or edit a packaging refusal reason, following details need to be provided:
* **Title**: Enter a descriptive title for the reason; this can be considered as its name.
* **Additional Information**: While not required, you can provide additional information if needed.
* **Priority**: Determine the order in which this packaging refusal reason will be displayed compared to other reasons in OMS.
* **Status**: Set the Status to **Active** if you intend to use this packaging refusal reason.
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