# Packaging Refusal Reasons This tutorial provides instructions on how to add or edit a packaging refusal reason within the OMS screens. Packaging refusal reasons are essential for managing packaging orders with customized explanations. ## Step 1: Access Packaging Refusal Reasons * To add a new packaging refusal reason, start by selecting the **Settings** tab under the Akinon OMS menu. * Next, click on **Packaging Refusal Reasons**.

* Click on the **+New Packaging Refusal Reason** button to add new packaging refusal reason.

* To edit an packaging refusal reason, follow the same steps to access **Packaging Refusal Reasons** under the **Settings** tab. Select the reason you want to edit from the list and proceed to its details.

## Step 2: Define Packaging Refusal Reason * The predefined packaging refusal reasons are used to decline packaging orders, with the option to provide customized reasons as needed. To add or edit a packaging refusal reason, following details need to be provided: * **Title**: Enter a descriptive title for the reason; this can be considered as its name. * **Additional Information**: While not required, you can provide additional information if needed. * **Priority**: Determine the order in which this packaging refusal reason will be displayed compared to other reasons in OMS. * **Status**: Set the Status to **Active** if you intend to use this packaging refusal reason.