Email Masking Feature for MPOs
The Email Masking feature is designed to protect customer email addresses by replacing the original email with a masked/generated email address throughout the system.
When enabled for sellers by setting the email_domain value, the system automatically converts customer email addresses into a secure format using the following structure:
{order_number}@{configured_email_domain}
This ensures that:
Sensitive customer email information is hidden from sellers and integrations.
Operational processes can continue without interruption.
Orders and communications remain traceable using the generated masked email.
Example:
Original email:
Masked email:
Configuration Steps
Configure Seller Email Domain
Navigate to Finance > Seller Management > Seller Management Detail page.
Locate the
Email Domainfield.Enter the domain. Example: akinon.com. This domain will be used to generate the masked email.
After entering the domain, save the datasource. Example result:
[email protected]
Use Email Masking Through i2 Services
When sellers use i2 services, they will receive the masked information only. If the real customer email is needed, only MPOs/superusers can use a forwarder service to resolve the masked email through the following endpoint:
i2/packages/order-address-emails/?order_number=xxx&datasource=xxx
Replace the first xxx with the order number
Replace the second xxx with the datasource name or identifier.
This is required for superusers to retrieve the correct record from the related datasource.
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