Managing Package Rejection Reasons MPOs & Sellers

This guide explains, step by step, how to manage order rejection/cancellation reasons in the MPO panel, and how sellers use those reasons when rejecting a package from the Seller Panel.

Managing Rejection Reasons (MPO Panel)

1. In the MPO panel, go to Settings > Order Rejection Deductions.
2. Open the Order Rejection Reasons list. This shows every defined order rejection/cancellation reason, along with its current Active/Passive status.
3. For any reason you want sellers to see when rejecting a package, set that row's Is Seller Reason toggle to Active.
4. For reasons that should not appear to sellers, leave the Is Seller Reason toggle set to Passive. The reason's overall Status field can remain Active — that field only controls whether the reason is active in the system at all, not whether it's shown to sellers.
5. Changes apply immediately; no separate save step is required. Refresh the list to confirm the updated state.

Status and Is Seller Reason are two separate fields: one controls whether the reason is active in the system, the other controls whether it's shown to sellers.

Rejecting a Package (Seller Panel)

1. In Seller Center, go to Orders > Packages.
2. Locate the package to be rejected and click the Reject action button on that package's row.
3. The rejection reason list that appears now shows only the reasons an MPO has marked as Is Seller Reason.
4. Select the reason that fits the situation and confirm the rejection.