How to Manage Orders in Seller Center?

The Seller Center's Orders module encompasses functions directly associated with managing both orders and packages.

This page serves for Marketplace Owners, providing them with the capability to access and review all orders within the marketplace. Sellers can navigate to the Order Detail page, where they have the option to:

1. View the products associated with the specific order, taking into account their individual statuses.

2. Access comprehensive information about the order, including details about the customer and shipping.

3. Exercise the option to reject specific product(s) included in the related order if necessary.

When an order is placed in the Seller Center application, it is automatically treated as if it will be shipped within one package and with the default selected Delivery Setting. As a result, the initial status for every order item in Seller Center is "Waiting Packaging."

MPO's have the ability to reject order items with the "Waiting Packaging" status if needed. To reject order items with this status, follow these steps:

1. Click on the Orders tab and select Orders from the main navigation menu.

   
2. In the Order Detail page, click the order item with "Waiting Packaging" status.

   

   
3. On the Order Detail page, you'll see a categorized display of all order information. Your can click the Export button and choose either Export Orders or Export Order Items to download the current order list or order item list. Data that you can choose for Order and Order Items Export respectively are;

• Order

• Order Item

• Customize your reports by selecting any combination of columns. Click Export to receive a system-generated email containing a link. Following the link will redirect you to the Seller Center and file download will be started automatically.

1. Select the Reject action from the dropdown menu or click on Reject under 'Transaction associated with the order item' in the Waiting Packaging step by selecting the relevant product from the list.

2. After selecting Reject, click the Apply button to confirm the rejection.

   
3. A modal will be opened for user to select the cancellation reason.Posterior to selection of the cancellation plan click the OK button.

• "Cancellation / Refund Plans" section is associated with a particular cancellation plan, and it includes the following information: Cancellation Plan ID, Transaction Type, Return Amount, Cancellation Status and Creation Date.

  

It's important to note that other actions within the Order Detail page are directly related to packages. Since each order is treated as a single package in the initial stage, the primary action available is the rejection of order items with "Waiting Packaging" status.

Any further actions, such as shipping or modifying delivery settings, are associated with packages and can be performed after the order item has advanced from the "Waiting Packaging" status to a different status.

Rejection actions might affect Seller’s Performance Ratings.