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  • Welcome to Akinon Tutorials
  • ACC
    • How to Manage Projects and Services?
    • How to Use Demo Projects with ARC?
    • How to Move Apps into ACC?
    • How To Configure Database Connection in ACC?
    • How to Configure Your ACC Application with akinon.json and Procfile?
    • How to Create, Manage, Build, and Deploy Applications in ACC?
    • How to Install Applications from the App Store in ACC?
    • How to Add and Manage Domains in ACC?
    • How to Generate and Add Public Keys in ACC?
    • How to Monitor Application Resources in ACC?
    • How to Manage Users and Roles in ACC?
    • How to Integrate a BI Tool with Your Project in ACC?
  • Omnitron
    • Products & Catalogs
      • How to Add and Bulk Update Products in Omnitron?
      • How to Create Product Attributes and Attribute Sets in Omnitron?
      • How to Manage Catalogs in Omnitron?
      • How to Create and Update Price Lists in Omnitron?
      • How to Create and Update Stock Lists in Omnitron?
      • How to Create and Manage Collections in Omnitron?
    • Orders
      • How to Manage Orders in Omnitron?
      • How to Manage Cancellation and Return Requests in Omnitron?
    • Sales Channels
      • How to Manage Products in Omnitron?
      • How to Manage Registered Users Based on Sales Channel?
      • How to Create and Update Customer Groups in Omnitron?
      • Marketing
        • How to Create and Manage Campaigns in Omnitron
        • How to Create and Manage Coupons in Omnitron?
        • How to Create and Manage Bulk Coupons in Omnitron?
        • How to Create and Manage Discount Codes in Omnitron?
        • How to Configure SEO Settings in Omnitron?
        • How to Configure URL Redirects and Settings in Omnitron?​
        • How to Manage Promotions in Omnitron?
      • Content Management
        • How to Manage Widgets in Omnitron?
        • How to Manage Widget Schema in Omnitron?
        • How to Manage Flat Pages in Omnitron?
        • How to Manage Custom/Campaign Pages in Omnitron?
        • How to Manage Navigations/Menus in Omnitron?
        • How to Manage Mailing Templates in Omnitron?
      • Store Management
        • How to Manage Stores in Omnitron?
        • How to Manage Instore Store Employees in Omnitron?
        • How to Manage Instore Store from Omnitron?
        • How to Manage Store Delivery Points in Omnitron?
        • How to Manage Slots and Retail Store Groups?
      • Payment Management
        • How to Manage POS Integrations in Omnitron?
        • How to Manage Banks in Omnitron?
        • How to Manage Card Types in Omnitron?
        • How to Manage Card Settings in Omnitron?
        • How to Manage Checkout Providers in Omnitron?
        • How to Manage Payment Options in Omnitron?
      • Category Management
        • How to Automatically Assign Category Mapping Rules in Omnitron?
      • Sales Channel Settings
        • How to Configure Marketplace Attribute Mapping in Omnitron?
        • How to Manage Marketplace Mapping in Omnitron?
        • How to Manage Marketplace Operations?
        • How to Manage Address Mapping in Omnitron?
        • How to Manage Social Accounts in Omnitron?
        • How to Manage Loyalty Integration Settings?
        • How to Manage Store Stock Settings?
        • How to Manage Product List Filter Settings?
        • How to Manage Instore Settings in Omnitron?
        • How to Manage General Sorting Settings?
        • How to Manage Shipping Options in Omnitron?
        • How to Manage Delivery Options in Omnitron?
        • How to Manage Easy Return Shipping Options in Omnitron?
    • Integration
      • How to Manage Pending Products in Omnitron?
      • How to Manage City/District Mapping Error Logs in Omnitron?
    • Reports
      • How to Create and Download Reports in Omnitron?
    • Settings
      • How to Add and Configure a New Sales Channel in Omnitron?
      • How to Add and Configure a Shipping Company in Omnitron?
      • How to Create and Manage Sorting Algorithms in Omnitron?
      • How to Create and Manage Users in Omnitron?
      • How to Manage Reasons for Cancellation and Return in Omnitron?
      • How to Manage Authority Groups in Omnitron?
      • How to Manage Advanced Permission Policies and Items?
      • How to Log in to Omnitron Using OAuth2 (SSO)?
  • OMS
    • How to Set Up and Manage Locations in OMS?
    • How to Set Up Basic Configurations in OMS?
    • How to Manage Application Settings in OMS?
    • How to Add and Edit Stock Locations in OMS?
    • How to Create or Edit Distribution Scenarios in OMS?
    • How to Create or Edit Transfer Scenarios in OMS ?
    • How to Perform a Product Search in OMS?
    • How to Add or Edit a Product Stock Integration Engine in OMS?
    • How to Add or Edit Shipping Details in OMS?
    • How to Add or Edit a Webhook in OMS?
    • How to Add or Edit a State Transition in OMS?
    • How to Add or Edit a Packaging Refusal Reason in OMS?
    • How to Pull Orders from Omnitron to OMS?
    • How to Add or Edit Translatable Models in OMS?
    • How to Manage Scheduled Operations in OMS?
    • Working Logic of Scenarios
  • Instore
    • How to Install the Instore Service on an ACC Project?
    • How to Create Customer Account?
    • How to Manage Store & Staff?
    • How to Manage Instore Settings?
    • How to Create Instore Settings Via Omnitron Panel?
    • How to Customize Instore Widgets?
    • How to Configure Payment Methods in Instore?
    • Instore User Manual
      • Selling Through Instore
      • Order Refund/Cancellation Processes
      • Click & Collect Order Management (For Brands without an OMS)
      • Package Orders
      • Transfer Orders
      • Customer Profile
      • Settings
  • Integrator
    • How to Update S3 Bucket?
    • How to Manage Users in Integrator?
    • How to Create and Manage Integration Flow?
    • How to Monitor Integration Logs in Integrator?
    • How to Use the Flow Testing Screen in Integrator?
    • How to Use Alarm Services in Integrator?
    • How to Monitor Flow Performance in Integrator?
    • How to Create a Version Service in Integrator?
    • Flows
      • Login Flow
      • Product Flow
      • Stock Flow
      • Full Stock Flow
      • Price Flow
      • Full Price Flow
      • Order Flow
      • Order Status Flow
      • Order Cancel Flow
      • OMS Stock Flow
      • Whippy Stock Flow
      • Generic Proxy Flow
      • Image S3 Flow
      • Video S3 Flow
      • JOLT Mapping
      • Scripting in Flows
  • Project Zero
    • How to Configure Mini Basket?
    • How to Optimize Menu Performance?
    • How to Implement the Quickly Add to Cart Feature?
    • How to Implement Product Image Slider?
    • How to Create and Integrate a Custom Payment Option View in Checkout?
  • Marketplace Dashboard
    • How to Monitor Integration Logs in the Marketplace Dashboard?
    • How to Monitor Integration Reports in Marketplace Dashboard?
    • How to Create Alarms and Notifications in Marketplace Dashboard?
  • Akifast
    • Akifast Admin Dashboard
    • Akifast Merchant Dashboard
  • Seller Center
    • Seller
      • Settings
        • How to Manage Users in Seller Center?
        • How to Generate and Revoke Access Tokens in Seller Center?
        • How to Manage Delivery Settings in Seller Center?
      • Products
        • How to Use Offer Actions in Seller Center?
        • How to Add Single Product in Seller Center?
        • How to Add Product Offers Using Bulk Actions in Seller Center?
        • How to Manage Offers via Marketplace Catalog?
        • How to Create Revison Requests?
        • How to Use Bulk Actions in Seller Center?
        • Inventory Management
          • How to Manage Stock List in Seller Center?
          • How to Manage Price List in Seller Center?
      • Orders
        • How to Manage Orders in Seller Center?
        • How to Manage Packages in Seller Center?
        • How to Manage Cancellation & Returns in Seller Center?
      • Finance
        • Account Management
        • How to Manage Reconciliations in Seller Center?
      • Store Management
      • Messages
      • Support
    • Marketplace Owner
      • Settings
        • How to Manage Users in Seller Center?
        • How to Manage Delivery Settings in Seller Center?
        • How to Manage Offer Reject Reasons in Seller Center?
        • How to Manage Attribute Set & Category Mapping?
      • Products
        • How to Manage Offers via Marketplace Catalog?
        • How to Use Offer Actions in Seller Center?
      • Orders
        • How to Manage Orders in Seller Center?
        • How to Manage Packages in Seller Center?
        • How to Cancel or Return an Order in Seller Center?
      • Finance
        • How to Manage Reconciliations?
        • Seller Management
      • Support
      • Messages
  • Whippy Ware
    • Whippy Ware
  • Dynamic Price
    • Dynamic Price
  • How to Use Offer Reject Reasons?
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On this page
  • Step 1: Access to Omnitron​
  • Step 2: Navigate to Cancellation/Return Requests Page​

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  1. Omnitron
  2. Orders

How to Manage Cancellation and Return Requests in Omnitron?

PreviousHow to Manage Orders in Omnitron?NextSales Channels

Last updated 22 days ago

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This tutorial provides step-by-step instructions for managing Cancellation/Return Requests in Omnitron.

Step 1: Access to Omnitron​

  • Get access to the Omnitron panel.

  • Enter your Username and Password, and then click the Sign In button.

Step 2: Navigate to Cancellation/Return Requests Page​

  • Follow the Orders sidebar and click the Cancellation/Return Requests page.

  • On the Cancellation/Return Requests page, the filter panel and the list of existing cancellation or return request lists are displayed.

  • Users have the option to select the specific orders and perform the Export to Excel with Selected Items and Export to CSV with Selected Items actions.

  • Cancellation/refund request list can be downloaded in XLS format through the Download button.

  • To navigate to the Order Detail page, click on one of the selected Cancellation/Return Requests.