# How to Manage Cancellation and Return Requests in Omnitron?

This tutorial provides step-by-step instructions for managing Cancellation/Return Requests in Omnitron.

## <mark style="color:red;">Step 1: Access to Omnitron​</mark> <a href="#step-1-access-to-omnitron" id="step-1-access-to-omnitron"></a>

* Get access to the Omnitron panel.
* Enter your Username and Password, and then click the **Sign In** button.\
  ![](https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2FL1sAi0Wa7yceeQM3tJhA%2Fimage.png?alt=media\&token=f21533e2-c19c-4fa3-8506-b56dab42f399)

## <mark style="color:red;">Step 2: Navigate to Cancellation/Return Requests Page​</mark> <a href="#step-2-navigate-to-cancellationreturn-requests-page" id="step-2-navigate-to-cancellationreturn-requests-page"></a>

* Follow the **Orders** sidebar and click the **Cancellation/Return Requests** page.<br>

  <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2FnN0QLUIxsL8kyI1J1Ord%2Fimage.png?alt=media&#x26;token=2cb642a9-9ff6-4330-9074-009ce1ef5489" alt=""><figcaption></figcaption></figure>
* On the Cancellation/Return Requests page, the filter panel and the list of existing cancellation or return request lists are displayed.
* Users have the option to select the specific orders and perform the **Export to Excel with Selected Items** and **Export to CSV with Selected Items** actions.
* Cancellation/refund request list can be downloaded in XLS format through the **Download** button.<br>

  <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2F4gH12306UqlNtePEwi12%2Fimage.png?alt=media&#x26;token=6c589406-51e0-4a75-a873-209868895958" alt=""><figcaption></figcaption></figure>
* To navigate to the Order Detail page, click on one of the selected Cancellation/Return Requests.<br>

  <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2FUyKgjnNkYKqAxPKFhz4N%2Fimage.png?alt=media&#x26;token=b447dca1-cdd1-41bd-a09e-bf2247b2c7cd" alt=""><figcaption></figcaption></figure>


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