Support
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The Support page within the Marketplace Owner's account manages seller inquiries. This page allows for responding tickets, serving as the primary communication platform for sellers. This page is designed for managing and addressing seller inquiries, ensuring seamless communication and issue resolution.
Each instance of seller-Support communication involves the creation of a ticket within the system, displayed on the "Support Ticket" page. Every ticket or "case" is assigned a unique 10-digit code, used as a reference for communication between the Seller and Marketplace Owner.
Log in to your Seller Center.
Click on Support located in the bottom left corner of the screen to open the Support Ticket page.
On the Support Ticket page, you can filter your tickets based on seller name, start & end dates, priority, and status to streamline your search.
Review the list of tickets related to the issue you want to address. Click on the Subject or Reply button of the ticket that corresponds to your concern to view its details and respond.
Within the ticket you can;
Assign an Assignee from Seller Center users who can handle the request.
Modify the statuses and priorities of requests as needed.
Upload visuals or necessary files to provide more context or information.
Craft a reply to the message associated with the ticket.
After responding to the message, click Send.
Once the issue is resolved, click Close Ticket to mark it as completed.
