How to Manage Packages in Seller Center?
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The Packages menu serves as an all-encompassing tool tailored for Marketplace Owners, creating a centralized hub for the efficient administration of packages from Sellers. This functionality simplifies the oversight of package-related operations and optimizes the entire process. The menu is organized into three sections:
Package List: This section provides a view of all packages currently within the marketplace. Here, Marketplace Owners can access information such as package status, shipping details, and order information. The Package List acts as a dashboard for monitoring the overall package flow within the marketplace. It serves as a quick reference point, enabling Marketplace Owners to track key performance indicators, and make informed decisions about inventory, shipping, and order status.
Packages Preparing: In this section, Marketplace Owners can oversee packages that are currently in the preparation stage. It offers insights into packages that are being assembled, checked, or verified before they are ready for shipment. Marketplace Owners can use this section to monitor the progress of package preparation, ensuring that packages are being handled efficiently.
Shipped Packages: The Shipped Packages section focuses on packages that have already left the marketplace's premises. Marketplace Owners can use this section to track the real-time status of shipped packages, monitor order date, shipping option, and shipping company.
On this page, you can access all Packages, regardless of their current status. As a Marketplace Owner, you have the ability to:
Review and apply filters to display all Packages originating from various Sellers.
Access detailed information about each individual Package in the system.
Log in to your Seller Center or Marketplace Owner account.
Navigate to Orders > Packages page and click on the Package List.
Click on the specific package you want to examine in more detail. This will take you to the Package Detail page.
On the Package Detail page, you can see all the products contained within the selected package, organized by their current statuses. This allows you to quickly assess which products are ready to be shipped and which might need further attention.
From the Order Detail page, you can access detailed information about the specific order associated with the package. You are given the choice to reject individual items.
Click the Reject button and choose Yes to proceed.
There are three different approaches to initiating the rejection process:
The Seller can reject the order.
The Customer can reject the order through the shop.
The Marketplace owner can also take this action.
Regardless of the method chosen, all of these processes will result in the order being marked as "canceled" on the order detail page and automatically removed from the Package detail page.
"Cancellation / Refund Plans" section is associated with a particular cancellation plan, and it includes the following information: Cancellation Plan ID, Transaction Type, Return Amount, Cancellation Status and Creation Date.
When you click on the Packaging No, in the context of the Package Detail page, you can take specific actions:
Create New Package For Selected Items: MPOs have the ability to create a new package for selected items. This action is item-based and allows you to divide the original order into multiple packages if needed. It's a helpful feature for customizing package arrangements based on various criteria.
Ship All: This action signifies change in the transition the entire Package's status from 'Preparing' to 'Shipped'.
Enter Invoice Number For All: This option allows you to input invoice numbers for all the shipped packages.
Mark All As Delivered: This function marks all the shipped packages as delivered, updating their status accordingly.
Delivery Failed: This status indicates that the delivery for the specified packages was unsuccessful.
Change Cargo Company: MPOs can also change the cargo company for the related package. However, it's important to note that MPOs can only select from predefined delivery settings as cargo companies. If you opt for an "Other Shipping Company," you'll be prompted to provide the "Cargo Tracking Number" and "Tracking URL" information, which is crucial for package tracking. If you need to change the default cargo company, you should follow the process through the Settings > Delivery Settings page.
This page displays packages with a "Preparing" status. It functions similarly to the "Package List" page, offering the same features and actions for managing these packages.
This page displays packages with a 'Shipped' status. The features and actions available here similar to those on the "Packages Preparing" and "Package List" page.
