# How to Manage Cancellation & Returns in Seller Center?

The **Cancellation & Return** process enables Sellers to efficiently manage order changes requested by customers. Both cancellations and returns can be tracked and handled through the **Orders > Orders** page.

### <mark style="color:red;">Cancellation & Return</mark>

On the **Orders > Orders** page, sellers can view and filter orders that have been canceled or returned. By clicking on a specific canceled or returned order, Sellers are redirected to the Order Detail form for the relevant order.

{% hint style="info" %}
You can only access Order Detail forms for orders under the "Canceled / Returned" category on the Orders page. For other customer-related actions, please refer to the [Customer](https://docs.akinon.com/tutorials/marketplace-owner/orders/how-to-cancel-or-return-an-order-in-seller-center#customer) section.
{% endhint %}

### <mark style="color:red;">Cancellation​</mark> <a href="#cancellation" id="cancellation"></a>

When a cancellation request is received from the customer, you can follow these steps:

1. Log in to the Seller Center.
2. Go to the **Orders > Orders** page and select the relevant order to access the *Order Detail* page.<br>

   <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2FxD1XvHlUpe8kUxcPdM0k%2Fimage.png?alt=media&#x26;token=1a27e35e-1b11-4cad-ac5f-0ab44c47d122" alt=""><figcaption></figcaption></figure>
3. After the Cancellation Request has been processed, the seller may view the request for the relevant product.

{% hint style="info" %}
After the Cancellation Request is completed, the related product will be marked as canceled and will no longer be displayed on the Packages page.
{% endhint %}

### <mark style="color:red;">Return​</mark> <a href="#return" id="return"></a>

When a return request is received from the customer, you can follow these steps:

1. Navigate to the **Orders > Orders** page and select the relevant order to access the *Order Detail* page.<br>

   <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2F0hiCU4zpBSgLiB3XNdmh%2Fimage.png?alt=media&#x26;token=be37550e-f953-439a-83e8-9170f1f41ff2" alt=""><figcaption></figcaption></figure>
2. On the **Order Detail > Cancelation/Return** tab, you can either confirm or reject the return request for the relevant product from **All Products**.<br>

   <figure><img src="https://3333414532-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIbwGN7KwvYi0iLbjtnXz%2Fuploads%2FRHUHdkn1KaUci7aUvFJm%2Fimage.png?alt=media&#x26;token=bf04a201-ff46-47fe-b201-0033ac87ba3c" alt=""><figcaption></figcaption></figure>

* If you click the **Confirm** button, the Seller Center will automatically confirm the return.

{% hint style="info" %}
Rejected return requests will trigger communication with Marketplace owners and shipping companies for further action.
{% endhint %}