How to Manage Cancellation & Returns in Seller Center?

The Cancellation & Return process enables Sellers to efficiently manage order changes requested by customers. Both cancellations and returns can be tracked and handled through the Orders > Orders page.

Cancellation & Return

On the Orders > Orders page, sellers can view and filter orders that have been canceled or returned. By clicking on a specific canceled or returned order, Sellers are redirected to the Order Detail form for the relevant order.

Cancellation​

When a cancellation request is received from the customer, you can follow these steps:

1. Log in to the Seller Center.

2. Go to the Orders > Orders page and select the relevant order to access the Order Detail page.

   
3. After the Cancellation Request has been processed, the seller may view the request for the relevant product.

Return​

When a return request is received from the customer, you can follow these steps:

1. Navigate to the Orders > Orders page and select the relevant order to access the Order Detail page.

   
2. On the Order Detail > Cancelation/Return tab, you can either confirm or reject the return request for the relevant product from All Products.

   

• If you click the Confirm button, the Seller Center will automatically confirm the return.