How to Manage Reasons for Cancellation and Return in Omnitron?

The Reasons for Cancellation and Return page enables the generation and management of cancellation and return reasons for Omnitron. These specified reasons are used to initiate the cancellation and return processes in Order Detail.

Step 1: Accessing the Reasons for Cancellation and Return Menu​

• Navigate to the Settings page on Omnitron.

• Click on the Reasons for Cancellation and Return option.

Step 2: View and Filter Reasons for Cancellation and Return​

• After clicking on Reasons for Cancellation and Return, complete list of reasons for cancellation and return can be seen.

• Use the filters located above the list to perform specific filtering.

Step 3: Create a New Reason for Cancellation and Return​

• To create a new reason for cancellation and return, click on the New Reason for Cancellation and Return button located in the top right corner.

Step 4: Fill in the Form​

• In the opened form, start by writing a title that customers and users will see.

• Select the type of cancellation or return you want to create: Cancellation or Return.

• Choose the status of the reason: Active or Inactive.

• Decide whether this selection should be visible to users in the storefront. Create reasons that only Omnitron users can see for operational purposes.

• To include a description for the reason, select the option Yes, which will then display a new field for entering the description.

• Enter a value for the priority order. The priority of active reasons will be determined based on this value.

Step 5: Save and Exit​

• Click the Save button to save the newly created reason for cancellation and return.