Support
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As a seller, your main channel for communication with the Marketplace Owner is through Support, a ticketing system located within Seller Center. This system is specifically designed to address your inquiries and resolve any issues.
The communication process relies on a ticketing system, requiring you, to initiate the process by filing a ticket. Each interaction with the Support results in the creation of a ticket within the system. Every ticket or "case" is assigned a unique 10-digit code, used as a reference for communication between the Seller and Marketplace Owner.
Log in to your Seller Center.
Click on Support located in the bottom left corner of the screen to open the Support Ticket page.
On the Support Ticket page, you can filter your tickets based on seller name, start & end dates, priority, and status to streamline your search.
Click on the Subject of the related ticket to view messages or your message history.
If you have a specific issue pertaining to your account, in the page to the top right corner, click on + Create Ticket.
Under New Support Tickets, write the Subject or Reply button of the new support case.
In the following section, you can also provide any of the following:
Write your message
Select priority
Upload attachments
Choose Send.
