> For the complete documentation index, see [llms.txt](https://docs.akinon.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.akinon.com/tutorials/seller-center/seller/support.md).

# Support

### <mark style="color:red;">Support Ticket</mark>

As a seller, your main channel for communication with the Marketplace Owner is through Support, a ticketing system located within Seller Center. This system is specifically designed to address your inquiries and resolve any issues.

The communication process relies on a ticketing system, requiring you, to initiate the process by filing a ticket. Each interaction with the Support results in the creation of a ticket within the system. Every ticket or "case" is assigned a unique 10-digit code, used as a reference for communication between the Seller and Marketplace Owner.

1. Log in to your Seller Center.
2. Click on **Support** located in the bottom left corner of the screen to open the Support Ticket page.
3. On the Support Ticket page, you can filter your tickets based on seller name, start & end dates, priority, and status to streamline your search.<br>

   <figure><img src="/files/dlEBHk5kLPTslsIGHIvN" alt=""><figcaption></figcaption></figure>
4. Click on the **Subject** of the related ticket to view messages or your message history.<br>

   <figure><img src="/files/HaNOqZjMNdahNyHMTWcE" alt=""><figcaption></figcaption></figure>
5. If you have a specific issue pertaining to your account, in the page to the top right corner, click on **+ Create Ticket**.<br>

   <figure><img src="/files/jeK7Fbw7nN42i1MPzo8c" alt=""><figcaption></figcaption></figure>
6. Under **New Support Tickets**, write the **Subject** or **Reply** button of the new support case.
7. In the following section, you can also provide any of the following:
   * Write your message
   * Select priority
   * Upload attachments
8. Choose **Send**.

   <figure><img src="/files/e633DxCLFuHoA4AQwDmq" alt=""><figcaption></figcaption></figure>


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