Messages
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The Messages module helps sellers manage product-related and order-related messages, reply efficiently, and set up quick replies for recurring responses.
The Message module in Seller Center manages the sending messages. It allows you to edit message content and review specifics. This feature helps in gathering feedback, addressing customer concerns, and staying in tune with your customer.
Within the Product Messages section, users can arrange the view by columns, allowing for sorting based on various criteria such as First Message Creation Date, Last Message Creation Date, Base Code, and more. The product message detail page displays individual inbox messages, accompanying pictures, and provides a field for replies. This page includes:
Displaying different information (such as Message Dates, Base Code, Customer Name, Customer Message, Message State, etc.)
Viewing and responding to messages
Sign in to the Seller Center account using your credentials.
Click on the Messages tab and select Product Messages from the main navigation menu.
View or reply to a specific message by selecting the desired message. Details such as Product Information (SKU, Message Date, Pictures, Customer Name, etc), Messages, and Reply field will be visible.
To respond to a message:
Write your response in the text box provided.
Alternatively, choose a template for a quick reply.
Click the Send button to dispatch your response.
Your response will be displayed under the "Messages" section, allowing you to track and review your interactions.
In the Order Messages section, users have access to a filter option that facilitates sorting based on various criteria like Order Date, Status, Customer Name, and additional parameters. The detailed order message page displays specific messages associated with specific orders, accompanied by relevant attachments.
Click on the Messages tab and select Order Messages from the main navigation menu.
View or reply to a specific message by selecting the desired message. Details such as Order Information (Order No, Order Date, Order Status, etc), Messages, and Reply field will be visible.
To respond to a message:
Write your response in the text box provided.
Alternatively, choose a template for a quick reply.
To view order details, click View Order Detail button.
Click the Send button to dispatch your response.
Your response will be displayed under the "Messages" section, allowing you to track and review your interactions.
By using quick responses, you can create shortcuts for messages you frequently send to your customers. Quick responses can include media messages like visuals and videos.
Click on the Messages tab and select Quick Replies from the main navigation menu.
Editing Quick Replies:
On the Quick Replies page, you'll find a list of pre-existing quick reply messages.
To modify these messages:
Click on the desired message.
Edit the content within the text input field.
Once done, click on Save to preserve the changes.
Adding New Quick Reply:
Click on Add New Quick Reply.
Upon clicking, a new input field or interface will appear, allowing you to compose a new quick reply message.
Enter the Message:
Type in the content you wish to use as the quick reply message within the provided text input field.
Once done, click on Add to preserve the changes.
